Política de reembolso

RETURN & REFUND POLICY

Because our products are handmade, made to order, and/or personalized specifically for each customer, all personalized and custom products are final sale and are not eligible for returns, exchanges, or refunds due to change of mind, incorrect personalization details submitted by the customer, or ordering the wrong item.

Please carefully review all names, personalization details, colors, quantities, and shipping information before submitting your order.

Cancellations

We begin preparing made-to-order products as quickly as possible. Cancellation requests must be submitted within 2 hours of placing the order. After this period, we cannot guarantee that an order can be canceled. Once production has begun, personalized or custom orders cannot be canceled.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive an item that does not match the personalization details submitted with your order, please contact us within 3 days of delivery.

Please include your order number and clear photos of the item and packaging. We will review the issue and, when appropriate, arrange a replacement or other suitable resolution.

Shipping Issues

We are not responsible for delays caused by shipping carriers after an order has been transferred to the carrier. If your package is lost or arrives damaged in transit, please contact us so we can help review the available carrier options.

Non-Returnable Items

Personalized items, custom-made items, made-to-order products, and opened or used sensory products cannot be returned.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

If you have any questions about your order, please contact us before purchasing.