Shipping policy
All La Casita Sensory products are handmade and/or made to order. Please allow 5–7 business days for processing before your order ships.
Processing time begins after your order has been successfully placed and all required personalization information has been provided. Processing time does not include shipping transit time.
U.S. SHIPPING
Shipping rates are calculated at checkout based on your delivery address, package details, and available carrier services.
Orders of $75 or more qualify for free standard shipping within the United States.
Available shipping services and estimated transit times will be displayed at checkout when available.
INTERNATIONAL SHIPPING
We ship internationally to eligible destinations. Available shipping methods and rates are calculated at checkout based on the destination, package details, and available carrier services.
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country. These charges are the customer’s responsibility unless they are collected at checkout.
Customs processing may also affect delivery times and is outside of our control.
EVENT DATES & RUSH SERVICE
If you need your order for a specific birthday, party, or event date, please contact us before placing your order.
Rush production may be available depending on the size of your order, the products selected, our current production schedule, and how soon the order is needed. Rush service is not guaranteed and may require an additional fee.
Please contact us before ordering so we can confirm availability and provide any applicable rush service fee.
Rush production and expedited shipping are separate services. Selecting a faster shipping method at checkout does not shorten our standard 5–7 business day processing time unless rush production has been arranged with us in advance.
When available, expedited shipping may be selected at checkout to reduce carrier transit time after your order has been completed and shipped.
ESTIMATED DELIVERY TIMES
Delivery estimates shown at checkout are carrier estimates and do not include our processing time unless otherwise stated.
Once a package has been transferred to the shipping carrier, transit times are outside of our direct control. Carrier delays, weather conditions, customs processing, and other circumstances may affect delivery.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before submitting your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered the shipping process.
LOST, DELAYED OR DAMAGED PACKAGES
If your package appears to be lost, significantly delayed, or arrives damaged during transit, please contact us with your order number so we can help review the available options with the shipping carrier.
Damage to the product itself should be reported as soon as possible after delivery and should include clear photos of the product and packaging.
QUESTIONS ABOUT SHIPPING
If you have questions about shipping, rush production, an event date, or an existing order, please contact La Casita Sensory before placing your order whenever possible.